Returns or Exchange Form

Our returns and exchanges policy

Every Groom & Co order is picked and packed by hand, so we are not able to offer returns or exchanges for change of mind. Please choose carefully — capacities, finishes, slot counts and materials are all listed on the product page, and we are always happy to answer a question before you order.

If something arrives faulty, damaged or not as described, we will put it right. Email [email protected] within 7 days of delivery with your order number and a photo of the problem, and we will arrange a replacement or a refund.

Return postage is the customer’s responsibility — we do not provide prepaid return labels. Nothing here affects your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law

Our returns and exchange policy sits alongside your statutory rights under the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts or modifies those rights.

Under the ACL our products come with consumer guarantees that cannot be excluded — including that goods are of acceptable quality, fit for purpose, and match their description. If a product fails to meet one of these guarantees, you are entitled to a remedy:

• Minor failure — we will repair or replace the item at our discretion.
• Major failure (such as unsafe, very different from its description, or unfit for its intended purpose) — you can choose between a refund and a replacement.

Read more about your consumer rights at accc.gov.au.