Help Centre

Yes absolutely, all of our watches come with a 12-month return to base warranty. If you have any problems with your watch, please fill out our returns form and send it back to the address provided.

Orders over $60 are shipped free via Express Post (1-2 business days), while orders under $60 are a flat $8.99 Parcel Post (2-10 business days to the East Coast, 3-14 business days to the West Coast).

International orders (UK, US, Canada and New Zealand) ship at a flat $14.99, dispatched Monday to Friday.

You can track your order by using the tracking number in your confirmation email.  If you didn’t receive this email, please check your spam, and if you still can’t find it, please contact customer support using the form below.

We don’t offer returns or exchanges for change of mind. If something arrives faulty, damaged or not as described, fill out our form which you can find here within 7 days of delivery, tell us what is wrong and attach a photo, and a customer support team member will reach out with the next steps – a replacement or a refund. Return postage is the customer’s responsibility. Nothing here affects your rights under the Australian Consumer Law.

We don’t offer exchanges or returns for change of mind, so please choose carefully – and ask us anything you’re unsure about before you order, we’re happy to help.

If an item arrives faulty, damaged or not as described, we’ll put it right. Contact us within 7 days of delivery with your order number and a photo and we’ll arrange a replacement or a refund under the Australian Consumer Law. Return postage is the customer’s responsibility.

The answer is yes – but not all watches can be engraved.
If you’d like to see which watches we can engrave, click here.